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O u r F A Q s
Click here for frequently asked questions about our services.

C l e a r A c c e s s S e t u p

  • Connect the DSL modem as shown in the Diagram Below: (NOTE that a splitter is optional, and that the DSL modem must be the ONLY phone device without a filter)
  • Turn on the DSL modem by pushing the small black button on the back on the modem.  Then turn on your PC.
  • Open your Web Browser (Windows products have Internet Explorer installed by default, and you can open this by double clicking on the big blue “e” on your desktop), and type “clearview” in the address bar, and hit enter or click “go”.
  • You will now see a diagram that shows you how to determine your ClearView® username and password.  You will need this for future configurations of your modem.  This username and password are case sensitive.  Please place this information in a safe place, and then click continue.
  • On the next page, select your time zone.  The default is Pacific Time Zone.  Click continue.
  • On the next page, select your connection type.  Select “PPPoE”, unless you have specific instructions from the Cascade Access Technical Support Department that your modem will connect differently.  Click continue.
  • On the next page, you will enter your PPPoE username and password.  These are your primary email address and password that was setup when you signed up for service.  These are located on your DSL/Broadband Contract, and if you are unsure of this information, please call Technical Support.  Leave the VPI and VCI fields set to the default of 0 and 35.  Leave the encapsulation set to “LLC”.  Click continue.
  • On the next page, confirm that you have entered your username and password properly, and click Finish.  If you need to modify the username or password, click Previous.
  • When you click Finish, your modem will save its settings, and restart, to connect to the Cascade Access network.   It will ask you to log in using your ClearView username and password from step 4.  This username and PW is case sensitive. When you see the ADSL and Internet lights on the screen turn Green, your modem is connected and ready to use.  Feel free to close “ClearView” at this point.
  • This modem is online and ready to use...
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